Support & Account Deletion

How To Contact Support

If you need help with your My Inner Foundation account, access, subscription or purchase questions, or your course experience, please contact us at support@myinnerfoundation.com.

Please include the email address connected to your account and a brief description of what you need help with.

We aim to respond within 3-5 business days.

Account Help

For sign-in, account access, password, or email issues, please email support with the account email address you used to register.

Access, Subscription, Or Purchase Questions

If you cannot access a course, dashboard area, member feature, or subscription content you believe should be available to you, please contact support with your account email and a short description of the access issue.

iOS App Store Purchases

For purchases made through the iOS app, billing, subscription management, cancellations, and refund requests are handled by Apple through the App Store and your Apple ID. Refund eligibility and processing are determined by Apple. My Inner Foundation cannot approve, guarantee, or issue App Store refunds directly.

For purchases made on the website, billing and refund support may be handled by our web payment provider. If you are unsure where your purchase was made, contact support with your account email.

Course Experience Issues

If something in a course reader, pathway, journal, or member experience is not working as expected, please tell us what page you were on and what happened.

Request Account Deletion

If you are signed in to the iOS app, use Delete account in the Account and device data section to start deletion. If you cannot access the app, you can request deletion by emailing support@myinnerfoundation.com.

Where possible, please send the request from the email address connected to your account. We may verify account ownership before processing deletion.

Please include:

• your full name
• your account email address
• a clear request to delete your account

Account and associated personal data are deleted or anonymised subject to records we must retain for legal, tax, fraud prevention, security, transaction history, dispute resolution, or compliance purposes.

Local device data may remain on your device after account deletion. You may need to sign out, clear app data, or delete the app to remove local device data.

Apple subscriptions are separate from account deletion. Cancel them in Apple account settings before deleting your account. Local device data may remain until you clear the app’s local data or delete the app.

Not An Emergency Service

My Inner Foundation is not an emergency service. If you are in crisis, immediate danger, or need urgent mental health support, please contact local emergency services, a crisis hotline, or a qualified professional in your area.